Frequently Asked Questions

Where are you located?

Jonathan Dickinson State Park 

Pine Grove Campground

16450 S.E. Federal Highway

Hobe Sound, FL 33455

How do I get to the Pine Grove Campground?

After entering the park and checking in at the ranger station, continue straight for about 500 feet, then make a left turn to enter the Pine Grove Campground. We are situated in the last loop of the campground. Turn left just before the playground/pavilion and proceed to your site number (labeled on the pavement). Please remember, that the campground loops are designated for one-way traffic only to ensure the safety and convenience of all our guests.

Jonathan Dickinson State Park is over 10,500 acres! Explore everything the park offers, including hiking, biking, paddling, birding, fishing, boat tours, historical sites, and more! We are also located near many great beaches for fun in the Florida sun!

Timberline Glamping tents are located inside Jonathan Dickinson State Park in the Pine Grove Campground. Many hiking and biking trails are accessible right near the glampsites.

A boat launch, rentals for kayaks, canoes, and bikes, the Kimbell Education Center, and additional hiking/biking trails are accessible throughout the park via a 4-mile scenic drive to the Loxahatchee River.

When can I check in to my glamping site? 

Check-in is at 3:00 p.m. If you will arrive after sunset, contact us in advance for a code to access the park's front gate. You are also welcome to come early and enjoy the park, before proceeding to your tent at 3:00 p.m.

Is early check-in possible? 

Early check-in at 1 p.m. is subject to availability and requires prior purchase. You may add on Early Check-in during your reservation process online. 

What should I do if I arrive late, and the ranger station is closed? 

Using the gate code we provide you, enter the park and proceed to your tent but ensure to visit the ranger station the next morning for your vehicle pass.

What is the check-in procedure?

Guests should give their name at the ranger station for confirmation. If not listed, show your confirmation number/email, especially for last-minute bookings.

What is the check-out time and process? 

Check-out is at 11:00 a.m. Ensure all garbage is deposited in dumpsters upon leaving. Please turn on the ceiling fans and AC system with the thermostat to 70 degrees 'cool.'

What is included in the glamping site? 

The site includes a furnished tent with beds, linens, lamps, heating & A/C, a mini-fridge, Keurig coffee maker, hammocks, a charcoal grill, fire pit, and a picnic table. Additional add-ons can be purchased and ready for you inside your tent when you arrive.

What should I bring?

Remember to pack comfortable clothing, both beach and bath towels, food and cooking supplies, drinks, and your favorite people! Don't forget essentials like matches, charcoal, flashlight, bug spray, sunscreen, a good book, games, and hiking shoes. Firewood and fire starters can be pre-ordered from us for convenience, or you may bring your own. Enjoy your stay!

What is your cancelation policy?

INDIVIDUAL RESERVATION POLICIES

• Refundable Period: Cancel more than fourteen (14) days before your reservation and receive a refund of 95% of the total reservation amount.
• Non-Refundable Period: No refunds if you cancel within fourteen (14) days of check-in. You can gift your reservation to someone else.
• Cancellation Method: All cancelation requests must be made in writing by emailing jupiter@tlglamping.com.
• Weather and Illness: No cancelations or refunds for bad weather or personal illness. We recommend that all individual reservations purchase our Trip Protection for greater flexibility. Our glamping sites are open if Jonathan Dickinson State Park is open.

GROUP RESERVATION POLICIES

• Group Classification: Four or more sites are considered a Group Reservation.
• No Trip Protection: Not available for group bookings.
• Cancellation Deadline: Must email cancelations or changes to jupiter@tlglamping.com at least 30 days before check-in. Otherwise, you’ll be charged the full amount.
• Deposit Policy: Group reservation deposits are non-refundable and non-transferable.

TRIP PROTECTION

Why Get It: Protects your trip against bad weather, unexpected illnesses, and unforeseen circumstances.

When to Buy: Add at booking or email jupiter@tlglamping.com to add it at least fifteen (15) days before your reservation.

Fine Print:

• Cancellation Period: Cancel or change your reservation before 3 pm two days before check-in for a full refund (minus Trip Protection cost).
• Last-Minute Cancellation: If you cancel within 48 hours (after 3 pm two days before your stay), you only lose your first-night deposit (plus the Trip Protection cost).
• One Per Accommodation Per Night: For each night of your stay, a separate protection plan is required for every accommodation booked. For example, booking two tents for three nights each requires purchasing six Trip Protection plans.
• Non-Refundable: The Trip Protection plans are non-refundable.
• Deadline to Add: Must be added fifteen (15) days prior to check-in or at the time of reservation.
• Not for Groups: Trip Protection is not available for group reservations.

Do you allow pets?

We love our furry Glampers! Just add the $45 pet fee for each pet in the add-on section at checkout or send us an email letting us know ahead of time and we will get that added.

Timberline guests must follow all Florida State Park rules regarding pets. 

Key rules include:

• Pets may not be left unattended at the campsite for more than 30 minutes. Please understand that rangers may remove unattended pets if left for longer periods of time.
• Pets left confined inside a tent for the 30 minute window must be leashed or properly crated.
• You are financially responsible for any damage that is done to our accommodations by your pets.
• When on trails or around your campsite, pets must be confined, leashed or otherwise under physical control at all times. Leashes may not exceed six feet (6’) in length.

Are there bathrooms?

The path to access the restrooms and showers is found between sites #9 and #12. There are no bathrooms inside of the tents.

Does the tent have A/C and heat?

Our tents have a mini-split A/C and heating system to enhance your comfort. But remember, they're canvas-walled tents. On average, you can expect that the unit will offer a 5-15 degree difference from the exterior temperature. During the heat of the afternoons, the A/C has much less impact on the interior temperature. The cooling ability can be as much as 20 degrees cooler in the evenings. This difference is significant, but the system is not equivalent to central A/C. We recommend that you keep tents closed during the heat of mid-day to trap in the cooler conditioned air, open at night for a breeze, and layer up in cold months. Enjoy nature with a touch of comfort!

How many people are allowed at each glampsite?

Our sites comfortably sleep 4-6 guests, however, up to 8 guests are allowed per glampsite. You may bring a pack-n-play and/or air mattress to accommodate up to 8 guests per site. 

Can additional tents be pitched on the site?

Yes, with prior approval. In most cases a small tent for kids to have the “full” camping experience is permitted on the gravel area adjacent to the tent. However, large multi-room tents will most likely not be allowed.

Is glamping still camping?

Yes, glamping is camping redefined with added comforts and luxuries. While you enjoy the great outdoors and activities typical of traditional camping, our tents offer enhancements like comfortable bedding and climate control to moderate temperatures, blending the natural charm of camping with modern conveniences. However, remember our accommodations have canvas exteriors; the climate control—A/C in summer and heating in winter—is designed to make your stay more comfortable but won’t replicate the indoor environment of a home. We suggest keeping tents closed during hot days and open at night to embrace the breeze, and wearing warm clothing in cooler seasons. This way, you experience the authenticity of camping with the added benefits of luxury, ensuring a memorable and enjoyable outdoor adventure.

What park rules should I be aware of?

Timberline guests must follow all Florida State Park rules. Key rules include gate closing at sunset, quiet time from 11 p.m. to 7 a.m., leashing and controlling pets, and zero allowance for collecting firewood.

What should I know about wildlife in the park?

Regarding wildlife in the park, please refrain from feeding or approaching animals. Ensure your food and trash are securely stored to prevent attracting wildlife. Stick to marked trails and avoid venturing into bushes or sea grape areas. While fire ants pose a common risk, snakes may also inhabit these spaces. Stay safe by observing these guidelines.

Are smoking and open flames permitted? 

Smoking is not permitted in or around the glampsites. Open flames, including candles, are prohibited inside tents due to fire risks. Fines apply for violations.

All fires must be contained to designated fire rings and charcoal grills only.

How does the weather affect my stay? 

Our tents are equipped for rain, but we do not cancel for rain, wind, or thunderstorms. Consider purchasing travel protection for unforeseen cancellations.

Can I view a tent before booking? 

For privacy and security, direct viewing of tents is not allowed. Call us at 561-203-3330 to schedule a tent tour between 11 a.m. and 2 p.m.

Can I purchase items from the tent? 

Yes, items available for purchase include logo mugs, scented oils, and books, as listed in our online store. Guests may take these items directly from their tent, incurring charges on the card on file, or request new, unopened items during their stay for a fresh replacement from our stock.

What if I leave something behind?

Any item we find to have been left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day, items are taken to our local donation center. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).

Are your glamping sites accessible? 

Accessibility ramps are available upon request for all sites. Specific sites (#9) offer greater accessibility features—accessible picnic table, paved driveway, and paved pathway to the bathhouse.

Is WIFI available? 

WIFI is not available in our tents. However, there is free WIFI service provided at the Kimbell Education Center. There is a sign on the door with the login details for after-hours use.